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Are you an experienced ICT professional with a passion for technology and service? Do you like to think ahead, work independently and have strong communication skills? Then nxt ICT is looking for you!

About nxt ICT

nxt ICT is a dynamic and rapidly growing ICT company based on the Caribbean island of Bonaire. We specialize in ICT support and management for healthcare organizations in the Dutch Caribbean (Bonaire, Sint Eustatius, and Saba). With our focus on service, quality, and clear communication, we are a reliable partner for our clients. We work in a positive, professional environment where collaboration and responsibility are central. See also www.nxtict.com.

What will you do?

As an ICT Service Desk Employee, you will be the first point of contact for our customers. You will handle support requests via phone, email, and our ticketing system. You will:

• Analyze and independently resolve technical issues;

• Involve specialized colleagues when necessary;

• Proactively keep clients informed of progress;

• Provide on-site support for more complex issues;

• Actively contribute ideas to improve processes and increase customer satisfaction.

Who are you?

You are independent, customer-focused, solution-oriented, and forward-thinking. You can switch quickly, set priorities, and communicate clearly. You take responsibility for your work, but you’re not on your own — you’re a true team player.

We are looking for someone who:

• Has completed at least MBO level 4 education in an IT field;

• Has at least 3 years of relevant work experience, preferably as a service desk employee or system administrator;

• Has experience with Microsoft 365, Intune, Teams, SharePoint, and PowerShell;

• Has solid knowledge of system management, networks, and server technologies;

• Is proactive, solution-oriented, and eager to learn;

• Communicates excellently in Dutch and English (spoken and written);

• Has a good command of spoken Papiamentu – this is a plus.

What do we offer?

• A challenging position within a stable and professional ICT company;

• A market-based salary, depending on age and experience;

• 25 vacation days (based on full-time employment);

• Pension scheme;

• Development opportunities through training and courses;

• A laptop, mobile phone, and a company car for use during working hours.

Are you excited about this vacancy?
Send your CV and motivation letter to hr@nxtict.com, attention of Mrs. Sabrina Bielars.

Applications are open until August 31st 2025.
We look forward to hearing from you!